Terms and Conditions
Bookings, Cancellations and Refunds
Fees are payable at the point of purchasing a ticket online or through invoice. In order to secure your child/children’s place at the club you will need to pay in advance. Your child’s place will not be secured at the club until you have made payment. We regret no refunds will be given for sickness or holiday, this ensures your child’s place is retained. Any refunds are at the discretion of Act Out Education.
However, if Act Out Education need to cancel a club(s) or workshop(s) then a refund will be given in full. If a club(s) or workshop(s) must be cancelled at short notice, you will be contacted via email or text message. .
If you wish to cancel a booking with Act Out Education, please be aware of the following:
Less than 7 days notice - Full Fee
Between 7-14 days notice - Half Fee
14 days and over notice - No Fee
Complaints Policy
If you have any questions, concerns, feedback or complaints please email these to rosalind@actouteducation.co.uk
By submitting your personal information to us you consent to the use of that information as set out in the Privacy Policy
Safeguarding Policy
If Act Out Education have a safeguarding concern the following procedure will be followed:
A record will be made on the Logging a Concern Form
Advice will be taken from the Norfolk Safeguarding Children’s Partnership
In the instance of school visits, Act Out Education will liaise with the designated Safeguarding Lead
Child Behaviour Policy
Act Out Education’s workshops and classes are designed to be a fun and friendly place for all children to feel safe. Persistent disruptive behaviour will not be tolerated, if this occurs Act Out Education will make a record of the behaviour in the Logging a Concern Form and reserve the right to terminate attendance of the child/children in question. In the instance of a school visit, best efforts will be made to liaise with a member of staff before Act Out Education ultimately reserves the right to remove the child/children from the workshop(s).
Uncollected Child and Lateness Policy
Act Out Education ask that all parents/carers endeavour to arrive and collect their child/children on time.
Act Out Education understand that it is not always possible to arrive or collect a child/children on time, and there may be extenuating circumstances. However, parents and carers will be reminded that if they persistently collect their child/children late, they may lose their place at the club/workshop.
Health and Safety and Fire Safety Policy
Act Out Education will do their very best to avoid any harm coming to participants however by its nature Act Out Education workshops and clubs are active and involve physical activity that may result in minor injury such as slips trips or falls. We ask that parents and carers understand and accept this risk before their child partakes in one of our clubs or workshops. Act Out Education will adhere to the Health and Safety and Fire Safety procedures provided by the venue they are holding the workshop or club in.
Administering Medication
Act Out Education is not responsible for administering a child/children’s medication.
Risk Assessment and Potential Risks
A thorough risk assessment has been carried out by Act Out Education. We ask that you understand there are some risks involved in the workshops and clubs, as there are practical and physical activities undertaken.
Privacy Policy
Act Out Education will not disclose personal information provided to third parties but may use this information to contact you regarding other activities we offer.
Photographic Consent
Occasionally we would like to use photographs of the children for promotional material. When this is needed Act Out Education will seek consent from the parent/carer of the child/children and will issue consent forms.
Events and Parties Terms and Conditions
(The serious bit before the fun starts!)
Terms and Conditions
These Terms and Conditions govern the booking and provision of entertainment services by Act Out Education (“I” "we," "us," "our") for private birthday parties and organisational events, including but not limited to schools, festivals, and community groups.
By booking our services, you ("the Client") agree to the following:
Services Offered
We provide children's entertainment services for private parties and events.
Services can be booked for durations between 1hour - Full Day
Add-ons (such as additional face painting, workshops, craft materials, large prizes, or extended performance elements) are available at an additional cost, subject to prior arrangement.
Fees
Our standard rate is between £120 - £600 (dependent on Client’s requirements)
All agreed-upon add-ons will be quoted separately and added to the final invoice.
A minimum booking of 1 hour is required.
Travel Costs
Travel is included for events in Norwich and surrounding areas.
For bookings further afield, a small travel fee will be added to your quote.
Booking and Payment
A non-refundable deposit of 30% is required to secure your booking date and time.
The remaining balance must be paid no later than 7 days before the event unless otherwise agreed in writing.
Payment can be made via Bank Transfer.
Cancellations and Changes
Cancellations made more than 14 days prior to the event will incur no further charges beyond the non-refundable deposit.
Cancellations made within 14 days of the event will require full payment.
Any changes to the booking (e.g., time, location, activities) must be requested at least 7 days before the event and are subject to availability.
Venue Requirements
It is the Client’s responsibility to ensure that the venue is suitable, safe, and has adequate space for the activities booked.
We require access to the venue at least 30 minutes prior to the start time for setup.
If access or venue conditions delay the start of entertainment, we may not be able to extend our services beyond the agreed end time.
Health, Safety, and Allergy Disclaimer
We maintain high standards of health and safety and are covered by appropriate Public Liability Insurance.
Children must be supervised at all times by the Client or responsible adults provided by the Client.
We strive to use safe, non-toxic, child-friendly materials wherever possible.
However, we cannot guarantee that all materials are free from allergens.It is the responsibility of parents, guardians, or the Client to inform us prior to the event of any known allergies, sensitivities, or medical conditions affecting any participants.
Act Out Education cannot accept liability for any allergic reactions or medical incidents occurring during or after participation, except where caused by our proven negligence.
We reserve the right to cease activities if we deem the environment unsafe or if supervision is inadequate.
Safeguarding and DBS
We are fully committed to safeguarding and child protection.
I hold a Fully Enhanced DBS Certificate registered with the DBS Update Service.
Clients or organisations may request the Update Service reference number to check the certificate status online at any time.
Behaviour
We reserve the right to terminate entertainment early without refund in cases of inappropriate or unsafe behaviour that endangers our staff, the children, or the integrity of the event.
Force Majeure
We are not liable for failure to perform our services due to circumstances beyond our control, including but not limited to extreme weather, accidents, illness, or other unforeseen events.
In these aforementioned instances, where possible I will liaise with the Client to determine a new date and time for the birthday party or event, subject to availability.
Photography and Promotion
With the Client’s permission, we may take photographs during events for promotional purposes (e.g., website, social media, marketing literature).
Liability
We are not responsible for any loss, damage, or injury sustained before, during, or after the event, except where caused by our proven negligence.
If you have any questions about these Terms and Conditions, please get in touch.